Hear your members. Keep your members.
The 90-Day Retention Sprint: A personalized engagement to find what's breaking retention and fix it before your next renewal cycle.
Built for membership businesses, community-led companies, and cohort programs.
The Challenge
You built something people wanted.
The first engagements were magic. Then:
Event registrations start declining
Members stopped participating
Renewals started to drop
You’re working harder than ever, but something’s off.
You can't pinpoint what's wrong. It's exhausting.
So, what’s actually happening?
“Our retention rose from 58% to 95%, tripling annual revenue through renewals and new sponsorships.”
We’ve built something different.
HeardAI is an AI-powered tool that becomes your community and events intelligence engine, revealing what your members actual want to tell you.
HeardAI is included in the 90-day Retention Sprint engagement. Also available as a standalone, please contact to explore a fit.
The Sprint
90 days. Three phases.
One goal: Retain so you can scale.
Signal Extraction
Phase 1 (Week 1-3)
Churn Map: Moments & Causes
Top 3 Retention Risks by Impact
Quick-Win Interventions
You get: Complete diagnosis + plug-and-play programs you can deploy immediately
Systems Design
Phase 2 (Week 4-9)
Program Optimization
Revenue-Saving Roadmap
Keep/Kill/Double-Down Decisions
You get: Co-built solutions mapped, assigned, and ready to execute
Proof + Calibration
Phase 3 (Week 10-12)
Measured Results & Report
Systems Your Team Maintains
Your Next 6 Months Mapped Out
You get: Measurable results + the playbook you own to keep improving independently
The architecture of community matters.
About Heard.Social
Heard is a community operations + experience design consultancy that builds programs, journeys, and feedback systems for high-value membership organizations.
Notable Track Record
Grew retention from 58% to 95%, tripling annual revenue.
Scaled cohort programs 5x in six months.
Managed communities from 600 to 4,300 members.
Advised a 100k+ network on global program strategy.
I’ve built everything from intimate peer circles to 3-day summits for High Net Worth Individuals.
The format changes, but the approach doesn't: members are humans with real needs, real frustrations, and real reasons for staying or leaving.
My role is to help you hear them.
“One of his strongest traits is proactively identifying where to plug in and what we should be thinking about, often before we realized it ourselves. That’s rare in advisory work.”
Who We Work With
Membership communities • Startup collectives • Investment funds • Professional networks • Event-first communities
Especially If:
You're planning to lean into IRL experiences in 2026 • Your members' needs are evolving faster than your programs.