Hear your members. Keep your members.
A 90-day Retention Reset that spots the quiet signals before churn happens with a play-by-play system to act on them.
Built for membership businesses, community-led companies, and cohort programs.
The Hidden Problem.
You're not doing anything wrong.
You've added more events. Built new channels. Created more value.
And somehow, engagement and retention is still slipping.
It's exhausting. And confusing.
The answers are already there. You just need help hearing them.
“One of his strongest traits is proactively identifying where to plug in and what we should be thinking about—often before we realized it ourselves. That’s rare in advisory work.”
What This Is
The Retention Reset
90 days to turn feedback into retention.
How it works:
We work alongside your team using the M.O.S.A.I.C. Method™ to:
Map where members start drifting (before they churn)
Identify your top 3 retention risks by impact
Build early warning systems you can sustain
Deliver an action plan your team executes immediately
No two communities are the same, every sprint is custom-built.
Investment: Starting at $[X,000] for the 90-day reset. Pricing depends on community size and event volume.
HeardAI [Event Intelligence Tool]: $150/per event ($350 for 3 deployments). Complimentary with 90-day reset package.
“We thought we had a content problem. Turns out, we had an onboarding problem. Heard helped us see it in week one. Renewal rate went from 71% to 88% in two cohorts.”
“Clients typically identify 2-3 fixable retention risks in the first 30 days. By day 60, they see measurable change in member behavior.”
The architecture of community matters.
We’ve building something different.
HeardAI is an AI-powered tool that becomes your community and event intelligence engine, connecting the dots your team can’t see.
$150/per event ($350 for 3 deployments). Complimentary with 90-day reset package.
THE OFFER
90 days. Three phases. One goal: Turn feedback into retention.
The Way Out: The Signal Sprint
““We spent less time spinning our wheels. When we could bounce ideas and get feedback, we executed so much more efficiently. The time savings alone paid for itself.””
Phase 1: Signal Extraction
Churn Map: Moments & Causes
Language Patterns Analysis
Top 3 retention risks by impact
You get: Your Retention Diagnosis (Weeks 1-3)
Phase 2: System Design
Experience Adjustments co-created with your team
Leading Indicators for early warning signals
Program optimzation roadmap
You get: Executable fixes with owners & timelines (Weeks 4-8
Phase 3: Proof + Calibration
Before / after comparison tracking
Early retention indicator monitoring
Keep/Kill/Double-Down decisions
You get: Results + sustainable systems (Weeks 9-12)
Summits
Conferences
Roundtables
Visiting Delegations
Retreats
Jeffersonian Dinners
Peer-to-Peer Exchanges
Shark Tanks
Fireside Chats
Workshops
Trade Missions
Leadership Training
Webinars
Train-the-Trainers
Panel Curation
Company Retreats
Summits Conferences Roundtables Visiting Delegations Retreats Jeffersonian Dinners Peer-to-Peer Exchanges Shark Tanks Fireside Chats Workshops Trade Missions Leadership Training Webinars Train-the-Trainers Panel Curation Company Retreats
The Challenge
Two paths from here
Path 1: Keep doing what you're doing.
Run more surveys that don't get analyzed. Launch events that feel flat. Watch renewals drift down. Wonder what you're missing.
Path 2: Spend 90 days actually listening.
Get the diagnosis. Fix what's broken. Build the system to keep hearing. Prove the impact.
The members who are about to churn are already telling you why.
The question is: Are you ready to hear them?.
THE DECISION
— Forbes, 2025 Trends to Watch
“Community-led growth will go mainstream. Companies will increasingly leverage online communities and peer-to-peer engagement to drive brand awareness, generate leads and build customer loyalty.”