Hear your members. Keep your members.
A 90-day retention sprint that spots the quiet signals before churn happens — and gives you a system to act on them.
Built for membership businesses, community-led companies, and cohort programs.
This might feel familiar.
Your events run. Feedback says 'great.' But renewals feel harder each cycle, and a few people quietly disappear.
You're not sure why…and you're not sure what to do first.
We’ve been there. We’ve fixed that.
“Clients typically identify 2-3 fixable retention risks in the first 30 days. By day 60, they see measurable change in member behavior.”
What This Is
Retention Lab/Reset
A 90-day, custom sprint (no two networks are the same) that helps you see what's actually happening inside your community — and fix it before churn shows up.
With +11 years of leading 4k+ member networks for CEOs, Founders and Executives, we use The M.O.S.A.I.C. Method™ to
Define a clear map of where disengagement begins
Confirm top 3 retention risks worth fixing first
Build systems to surface signals earlier
Presenta usable retention brief for your team to act on months later
Investment: Starting at $[X,000] for the 90-day reset. Pricing depends on community size and event volume.
HeardAI [Event Intelligence Tool]: $150/per event ($350 for 3 deployments). Complimentary with 90-day reset package.
“We thought we had a content problem. Turns out, we had an onboarding problem. Heard helped us see it in week one. Renewal rate went from 71% to 88% in two cohorts.”
We’ve building something different.
HeardAI is an AI-powered tool that becomes your community and event intelligence engine, connecting the dots your team can’t see.
$150/per event ($350 for 3 deployments). Complimentary with 90-day reset package.
What We Do
Summits
Conferences
Roundtables
Visiting Delegations
Retreats
Jeffersonian Dinners
Peer-to-Peer Exchanges
Shark Tanks
Fireside Chats
Workshops
Trade Missions
Leadership Training
Webinars
Train-the-Trainers
Panel Curation
Company Retreats
Summits Conferences Roundtables Visiting Delegations Retreats Jeffersonian Dinners Peer-to-Peer Exchanges Shark Tanks Fireside Chats Workshops Trade Missions Leadership Training Webinars Train-the-Trainers Panel Curation Company Retreats
Phase 1
Signal Extraction
Churn Map: Moments & Causes
Language Patterns
Top 3 risks by impact
Intelligence Loops
Experience Adjustments
Leading Indicators for Signal
Phase 2
System Design
Before / After Comparison
Early Retention Indicators
Keep / Kill / Double-Down
All clients receive monthly check in support for 6 months post-engagement.
Phase 3
Proof + Calibration