Most communities chase new members.
Heard is a Specialized Community Growth company that helps paid communities grow by turning existing members into your best acquisition channel.
Smart ones keep the ones they have, then watch new ones come to them
The Problem
You built something people wanted.
Growth was easier at the start. Then:
Sign-ups are flat.
Engagement feels stuck.
Renewals started to drop
You’re working harder than ever, but something’s off.
You can't pinpoint what's wrong. It's exhausting.
“Our retention rose from 58% to 95%, tripling annual revenue through renewals and new sponsorships.”
Here’s what's actually happening: Your members are telling you what's wrong—through lower participation, quiet disengagement, and the feedback you're not hearing. You just don't have systems to capture it.
The insight: New member acquisition is expensive. Your fastest path to growth? The members you already have.
The Solution
After +11 years in this space, The pattern is always the same: expectation gaps, unclear value, one-size-fits-all programming, overwhelming onboarding.
I see the gaps others miss—and fix them before they become churn.
I diagnose what's breaking, prioritize what to fix first, and build the systems that make members not want to leave.
“Our retention rose from 58% to 95%, tripling annual revenue through renewals and new sponsorships.”
We’re a service oriented solution backed by proprietary AI tools. No more begging member’s to stay. No more discounts. No churn panic.
How We Work Together
90 days. Three phases.
One goal: Retain so you can scale.
Proof + Calibration
Phase 3 (Week 10-12)
Measured Results & Report
Systems Your Team Maintains
Your Next 6 Months Mapped Out
You get: Measurable results + the playbook you own to keep improving independently
For Select Clients: Fractional Chief Community Officer for VC /startup ecosystems, multi-chapter associations, executive networks, and investment communities.
Starting at $8K/month, limited availability.
About Heard.Social
Heard is a community operations + experience design consultancy that builds programs, journeys, and feedback systems for high-value membership organizations.
Notable Track Record
Grew retention from 58% to 95%, tripling annual revenue.
Scaled cohort programs 5x in six months.
Managed communities from 600 to 4,300 members.
Advised a 100k+ network on global program strategy.
I’ve built everything from intimate peer circles to 3-day summits for High Net Worth Individuals.
The format changes, but the approach doesn't: members are humans with real needs, real frustrations, and real reasons for staying or leaving.
My role is to help you hear them.
“One of his strongest traits is proactively identifying where to plug in and what we should be thinking about, often before we realized it ourselves. That’s rare in advisory work.”
Who We Work With
Membership communities • Startup collectives • Investment funds • Professional networks • Event-first communities
Especially If:
You're planning to lean into IRL experiences in 2026 • Your members' needs are evolving faster than your programs.